Down Under Cruise & Dive:
All monies forfeited unless we are notified 48 hours prior to departure. For passengers voluntarily leaving the vessel or withdrawing from a course after day one, there will be no refund.
Cancellation of a dive course is fully refundable up until the end of day 1 only. Excluding deposit if paid.
All Tours are subject to the effect of weather or unforeseen circumstances. All dives are weather permitting and operate at the Captains discretion. No refund for incomplete dives. Should a cruise not operate for any such reason passengers will be offered an alternative day or refund for days lost only.
The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier if the minimum numbers in a group is not sufficient.
A reef tax applies to all persons traveling to the Great Barrier Reef. This will be $20 and payable onboard.
Please be aware that snorkelling and diving may be a strenuous activity. All divers must complete a medical questionnaire on board. Some existing medical conditions and / or the taking of certain medication may exclude the individual from in-water activities. Please discuss existing medical conditions with staff prior to travel. Divers 65 yrs and over must provide a current AS4005-1 dive medical prior to travel.
Certified divers must show an internationally recognised scuba cert card. In the interest of safety we recommend that you do not fly within 24hrs of last dive.
Please consider wind strength or roughness of sea before booking. All trips/dives are weather permitting at captains /divers discretion. No refund for incompleted dives. No refund for passengers voluntarily leaving any vessel early. All monies forfeited if cancelling less than 48hrs prior to travel. Should a trip be cancelled, passengers may be offered an alternative day for lost time/trip.
Swan Valley Tours:
Swan Valley Tours reserve the right to cancel tours due to insufficient passenger numbers. Swan Valley Tours shall not be liable for any injuries, illness, damage, loss or delay that may be caused to the passenger and/or their belongings whilst on tour. Full payment or credit card details are required to confirm a booking. Cancellation fee is 100% within 24 hours.
Emu Run Experience:
CANCELLATION POLICY
All cancellations must be emailed to info@emurun.com.au
Emu Run will charge the following fees upon cancellation:
Day Tours
4-30 days prior to departure – 50% cancellation fee on full cost of tour
Within 3 days of departure – 100% cancellation fee on full cost of tour
Camping Tours, Overnight Tours & Packages
8-30 days prior to departure – 50% cancellation fee on full cost of tour/package
Within 7 days of departure – 100% cancellation fee on full cost of tour/package
BOOKING AMENDMENTS
All booking amendments must be emailed to info@emurun.com.au
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
CONFIRMING YOUR TOUR
All bookings must be confirmed a minimum of 72 hours before departure by email or phone.
WHAT TO BRING
Day Tours
Travel voucher, water bottle (capacity 1.5-2 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow (longer day tours only), swim wear & towel (for tours to West MacDonnell Ranges, during summer only).
Camping Tours
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, toiletries, torch (flash light), swim wear, towel, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow, a small overnight bag (please leave your luggage at your Alice Springs accommodation due to space limitations on the bus).
2 Day Package
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We provide healthy, quality meals on our tours. We are able to cater for one of the following special dietary requests upon request: vegetarian, gluten free or dairy free. If you have a food allergy (eg peanuts) please advise at the time of booking, and carry any necessary medication with you on tour.
AGE & FITNESS LEVEL REQUIREMENTS
For our camping tours, the minimum age is 8. All travellers under the age of 18 must be accompanied by a parent or legal guardian who will be responsible for their care. Any packages that include dorm accommodation are not available for children, however we can create a suitable package for families upon request. We have no upper age limit on our tours, although some trips can be physically demanding. For our camping tours, a real spirit of adventure and a medium level of fitness is required as the tours are fast paced. It is important to note that Central Australia experiences extreme weather conditions during summer. Participation is required from passengers on our camping tours for things such as meal preparation and firewood collection (as requested by guide).
TRAVEL INSURANCE
Emu Run recommends that all travellers take out travel insurance to protect you from costs of injury and cancellation fees.
PHOTOS & MARKETING
By booking our tours you consent to us using images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these images royalty free for publicity and promotional purposes worldwide.
TERMS & CONDITIONS
Emu Run Experience reserves the right to amend the itinerary of any of the tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property and recommend that all passengers take out adequate travel insurance. Emu Run will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. Any children travelling will be the responsibility of the parent or guardian. All passengers must wear shoes at all times, and be wearing hats and sunscreen.
DATA PRIVACY POLICY
Your privacy is important to us. Any personal information we collect about you may be used for any purpose associated with the operation of your tour and to send you marketing material in relation to special offers or events. Emu Run Experience may disclose information to our agents, suppliers or service providers to enable us to operate your tour. We will not sell, trade or otherwise transfer information you have supplied to us. We implement a variety of security measures to maintain the safety of your personal information.
UPDATING THE CONDITIONS OF TRAVEL
Emu Run Experience reserves the right to update and/or alter the conditions of travel and fine print at any time. It is the agent and passengers responsibility to be familiar with the most up to date conditions of travel, which are available on our website.
Rhythmboat Cruises Sydney Harbour :
Please note that once booked and paid for, 100% cancellation fees apply.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Magnetic Island Sea Kayaks:
1. The travel date of the tour may only be altered with more than 48 hours notice to Magnetic Island Sea Kayaks (MISK), prior to the originally booked tour.
2. For tours cancelled more than forty eight hours prior to the originally booked departure date then monies will be refunded, less 25% to cover agents and MISK costs incurred in the original booking.
3. No refund will be given, or departure date altered, for tours cancelled less than 48 hours prior to the originally booked departure date, or for persons who do not show for departure.
4. For tours cancelled by MISK customers will be transferred to another tour. All monies will be refunded for customers who are unable to transfer.
Air Whitsunday - Whitsundays Seaplane:
100% fee applies to services cancelled within 24 hours of departure.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
